MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the largest Life Insurance companies in the world.  Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

In Jordan, we started our first operations in 1958 as the first company to be issued an insurance license.  With over 65 years of presence, MetLife is a pioneer of life insurance in the country. Through its branches, MetLife provided life, accident and health insurance as well as retirement and savings products to individuals and corporations. 

Our extensive experience gained through international diversification sets us apart. At our core, we respond swiftly to customer needs, global trends, and market conditions.  We are committed to offering relevant products for individuals and utilizing distribution channels that best suit our clients in every region we serve. Our strength lies in this commitment, supported by our regional and global network of trusted medical providers and managed care facilities, and our unwavering customer focus. To speak with one of our professional insurance consultants about your needs, simply complete and submit the "Contact Us" form, and one of our consultants will call you at your convenience. 

We offer a wide array of life, accident, and health insurance products to cater to your every need. From traditional life insurance policies to investment-linked options, children education, critical illness insurance, various Group medical plans, and personal injury cover, we have you covered. Additionally, our group insurance products, pension options, and annuities are available through multiple channels. Visit our website for comprehensive details on our offerings. If you prefer direct assistance, simply fill out our "Contact Us" form, and one of our consultants will reach out to you at your convenience.

We have offices, personal advisers and agents throughout Jordan. You can locate the nearest one to you by visiting ‘Our Offices’ section on our website. 

Our consultants are very carefully selected for their professional expertise and their knowledge of all aspects of life insurance to meet a diverse range of customer needs. They all receive ongoing, comprehensive training to keep them up-to-date with what we offer, how we can benefit our clients, and to ensure they support in insurance solutions that suits customer needs.

Our user-friendly website provides comprehensive information on our life, accident, and health insurance products. You'll find concise overviews and detailed explanations of each product's terms and benefits. To determine the best option for you, simply fill out our short "Contact Us" form, and one of our consultants will call you at your convenience.

You've taken the first step by reaching out to us. Loss of life is something we avoid thinking about, but it's important to plan for the uncertainties so your family can be cared for. Now, it's essential to consider what specific coverage you'll need should something unexpected happen to you. Collecting some personal financial details would be the most effective approach. For example, will your family continue to reside in the same home? What are the monthly expenses that must be covered, and for how long? Will there be a need for coverage of schooling fees, transportation costs, or additional household assistance? Keep in mind that everyone faces unique life circumstances. To assist us in addressing your needs effectively, please complete our brief "Contact Us" form. One of our consultants will then reach out to you at your convenience to discuss your requirements.

Eligibility requirements can differ based on the policy type you're considering. Begin by reviewing our product range and the associated eligibility criteria. This will give you insight into what might suit you and your family. For a more tailored plan to meet your specific needs, consult one of our personal advisers. Just complete the brief "Contact Us" form, and one of our consultants will reach out to you at your convenience.

This question depends on your unique circumstances. Factors such as the number of dependents, monthly expenses, and your age all play a role in determining the appropriate coverage. To find out what's best for you, complete our brief "Contact Us" form. One of our consultants will then reach out to you at your convenience. They'll guide you through a series of questions to assess your current and future needs.

A term policy is a type of life insurance that provides a predetermined sum to your beneficiaries if you, the insured, pass away within a specified period. Because the premiums are solely for protection, term insurance policies do not accumulate cash value.

Life insurance safeguards your family, home, and income, making it a necessity rather than a luxury. While contemplating the unexpected may be uncomfortable, having a backup plan is crucial. If you're considering the type of coverage you need, complete our brief "Contact Us" form, and one of our consultants will reach out to you at your convenience.

The primary objective of life insurance is to offer financial protection for your loved ones in the unfortunate event of your passing. The funds from your insurance policy ensure that your family can maintain their current lifestyle by covering essential expenses such as housing, living expenses, education fees, and bills. Moreover, life insurance can serve as a means of saving for future necessities like your child's education, your daughter's wedding, or as additional income during retirement, safeguarding the standard of living you've established over the years. To learn more about how a life insurance plan can cater to your individual requirements, please complete our brief 'Contact Us' form, and one of our consultants will reach out to you at your convenience.

Explore our diverse array of accidental insurance options, each tailored to meet your unique requirements whether you want your family to earn a lump sum amount or a monthly income.

Uncertain which plan fits your needs best? Simply complete our brief 'Contact Us' form, and a dedicated consultant will reach out to you at your preferred time. Let's ensure you're covered for peace of mind.  

MetLife's Critical Illness Insurance provides a lump-sum amount if you're diagnosed with any covered illness. We cover up to 31 conditions, from cancer to coronary issues, offering cutting-edge medical services and financial support. This helps you maintain your commitments, independence, and lifestyle. Complete our 'Contact Us' form for personalized assistance from our consultants at your convenience.

This question hinges on your unique situation. Factors such as the number of dependents, monthly expenses, and your age influence the amount of coverage you require. It's important to note that disability income protection plans typically only replace a portion of your income. To determine the most suitable plan for you, fill out our brief 'Contact Us' form. Our consultants will reach out at your convenience, guiding you through a series of questions to assess your current and future needs.

Start by reviewing your company policy to see what it covers. Often, this basic coverage may not be enough for your needs. Determining the right amount and type of coverage depends on your individual circumstances. To find the best fit for you, simply fill out our quick 'Contact Us' form. Our consultants will then reach out to you at your convenience, guiding you through a series of questions to assess both your current and future needs.

While our policies might cover pre-existing conditions, we advise reaching out to one of our consultants to discuss your specific situation. Just complete our brief 'Contact Us' form, and one of our advisors will contact you at your convenience. 

All our policies offer global coverage, ensuring you're protected wherever you travel, except for countries subject to local, international, or US sanctions.

You can insure all your children aged between 6 months and 19 years old. Additionally, full-time student children up to the age of 23 can also be added to your policy. To learn more about this option and how it can benefit you, just fill out our brief 'Contact Us' form. One of our consultants will then reach out to you at your convenience to discuss your needs.

We provide a diverse selection of products to safeguard you and your family, even while traveling internationally. To determine the ideal option for your needs, just complete our brief 'Contact Us' form. One of our consultants will then contact you at your convenience.

The details of your group insurance benefits are determined through an agreement between your employer and us. Your employer can provide you with the specifics of your group policy. Should you discover that your group insurance doesn't meet your particular requirements, you can discuss an individual plan with us, tailored to include the additional benefits you desire. Just fill out our brief 'Contact Us' form, and one of our consultants will reach out to you at your convenience.

• Offered to a private company that is registered in Jordan.
  
•  The policyholder must be the company and the insured members must be its employees (with direct dependents can be added).
• Minimum number of 10 full time employees.
• Minimum yearly total premium of 15,000$ for medical and 1,000$ for group life, accident, and workmen compensation.
  

MetLife provides supplemental benefits under its group medical policy that are unparalleled in Jordan. 

• No underwriting required for pre-existing or chronic conditions 
  
  
• No medical application necessary 
• Coverage for work and car accidents
• Robust account service with a dedicated team and firm deliverables
• No waiting periods for all members

MetLife offers a range of medical plans that include comprehensive in-and-outpatient benefits. These plans cover ambulatory services, physiotherapy sessions, doctor visits, prescribed drugs, maternity care, critical illness coverage, and more.

In addition to medical coverage, employers have the option to provide group life and accident insurance for their employees, enhancing employee satisfaction, productivity, and retention.

To find the best-fit insurance solution for your company and employees, simply send us an email to CSC.jordan@metlife.com. Our experienced consultants will then contact you at your convenience to assess your current and future needs through a series of questions, ensuring you receive tailored guidance and support. 

A distinguishing aspect of our group insurance products is their regional or global coverage tailored to your requirements. If you wish to explore this further, kindly send us an email to CSC.jordan@metlife.com. Subsequently, one of our consultants will contact you to address any inquiries you may have.

We strive to register new members promptly. Our standard timeframe for issuing MetLife cards after enrollment is five working days.

Our standard group policy offers comprehensive medical coverage, yet we prioritize individual needs. If any of your employees have pre-existing conditions, congenital anomalies, or other special medical requirements, this may affect their coverage. In such cases, your group policy will outline the extent of coverage, specific exclusions, and benefit maximums. Should you require clarification on your coverage, our consultants are available to assist you. Simply send us an email to CSC.jordan@metlife.com, and one of our advisors will contact you at your convenience. 

Certainly, that's completely acceptable if needed. Just ensure you provide all the details of the costs via Nathealth mobile application, and our claims staff will ensure the correct allocation is achieved when processing your form.
You can easily download the Nathealth mobile application via this link:  
Android: https://play.google.com/store/apps/details?id=com.nathealth.network&hl=en_US 
IOS: https://apps.apple.com/us/app/nathealth-master/id1501908901 

The coverage area can be tailored to suit your company's requirements, whether local, regional, or global. It's crucial to verify the extent of your coverage with your employer before traveling. 

It’s worth noting that MetLife Jordan is the only company in the country that offers worldwide coverage, ensuring you have access to medical treatment wherever you go.  

MetLife has partnered with Nathealth to transform the health insurance experience, making it more accessible and convenient for our insured members. The Nathealth mobile app offers a range of features, including access to medical history, real-time approval tracking, explanations for claim rejections, a comprehensive list of healthcare providers, and seamless claims reimbursement.
Take charge of your health journey with the Nathealth mobile app.

Download it today and discover the future of health management.

Exclusively available for our employee benefits members.

Android: https://play.google.com/store/apps/details?id=com.nathealth.network&hl=en_US 
IOS: https://apps.apple.com/us/app/nathealth-master/id1501908901 

MetLife has partnerships with most major hospitals, laboratories, and pharmacies in Jordan, including university hospitals. Accessing a comprehensive healthcare network is as simple as downloading the Nathealth mobile application: 
Android: https://play.google.com/store/apps/details?id=com.nathealth.network&hl=en_US
IOS: https://apps.apple.com/us/app/nathealth-master/id1501908901 

You can adjust your policy to meet your needs based on your policy’s terms and conditions. Please reach out to your agent to increase your face amount or add more riders to your existing coverage with MetLife. For further assistance, you can contact our call center at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm. and we'll assist you in adjusting your policy to meet your needs.  

You can reduce the amount of coverage you have, based on your policy's terms and conditions. Simply reach out to your agent or contact our call center at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm and we'll assist you in adjusting your policy to meet your needs.

Updating your personal details is easy and quick. It's crucial to do so whenever there are changes to ensure your policy remains up-to-date. Simply fill out and submit our 'Request for Customer contact update' form under the Forms Library section:  https://www.metlife.jo/how-we-can-help-you/forms-library/ a library needs to be updated  

You have the flexibility to choose a payment term that aligns with your needs and budget. Depending on your policy type, you may opt to pay premiums annually, semi-annually, quarterly, or even monthly (subject to signing an amendment form). Additionally, some policies offer the option of a single premium payment.

Yes, you will receive a deposit receipt as confirmation of any payment made.

It's advisable to review your coverage regularly, ideally at least once a year. If you experience significant life changes, such as getting married, having a baby, or expanding your business, you may need to review more frequently to ensure your insurance aligns with your new circumstances. The best way to ensure you have adequate coverage is to speak with us. Simply reach out to your agent or fill out our short 'Contact Us' form, and one of our agents will contact you at your convenience. Alternatively, you can call us at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm. and we'll assist you in adjusting your policy to meet your needs.

By registering your policy online, you can access a statement of account, track your funds' performance, and stay informed about all the details of your life/personal accident coverage. To initiate the process, please submit this form https://www.metlife.jo/how-we-can-help-you/join-mymetlife/ . We will then provide you with a password to facilitate your online policy registration.  For inquiries or assistance, please contact our call center +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm. and we'll assist you in adjusting your policy to meet your needs.

We send important communications, including an annual statement of account, to the mailing address stored in our database. In the event of an address change, please fill out and submit the 'Change of Address Form,' witnessed by your agent. For further assistance, contact our call center at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm. and we'll assist you in adjusting your policy to meet your needs.

Yes, you can change the beneficiaries of your life/personal accident policy at any time. Simply fill out and submit the 'Request for Information Update' form under the Forms Library section: https://www.metlife.jo/how-we-can-help-you/forms-library/, witnessed by your agent, and an endorsement will be sent to you. For further details, contact our call center at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm. and we'll assist you in adjusting your policy to meet your needs.  

Yes, subject to your policy terms and conditions, you can convert your term policy into an investment and protection plan. By doing so, you'll be able to enjoy life protection for your family along with an investment plan. To proceed with the conversion, fill and submit the 'Request for Policy amendment Form,' witnessed by your agent. For further details or assistance, please contact our call center at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm and we'll assist you in adjusting your policy to meet your needs.

If you prefer not to manage regular collection procedures, you can choose bank transfer instead. To set this up, check with your bank to arrange for standing order. For further details or assistance, please contact our customer service department at ++962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm.

If you've missed a payment and are concerned about the status of your policy, please contact us as soon as possible at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm.

All the information on making a claim is available under the ‘Support’ section on our website. We've streamlined the process for simplicity, but it's important to ensure you're following the correct procedure, as it may vary slightly between policies. If you have any questions about your claim or the process, please feel free to contact one of our call center in Jordan +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm.

To ensure prompt processing of your claim, you or someone on your behalf must inform us of any claim within 10 calendar days from the date of the incident. While we've simplified the process, please verify that you're following the correct procedure, as it may vary slightly between policies.

Yes, that's perfectly fine. Just ensure to provide the details of all costs, and our claims staff will ensure the correct split is achieved while processing your form.

Once you've registered your policies with MyMetLife, you'll typically have access to your products, manage your policies.

You can register all active and valid individual life policies, as well as accident and health policies issued to you by MetLife Jordan. However, you won't be able to register any MetLife policy issued to you through your employer.

You can register as many policies as you have. Additionally, you can choose to link all your other policies to the same login ID (email) and password using our "Link Policy" option.

First, ensure that your password meets the following criteria: it should be between 8 and 13 characters, alphanumeric (A-Z, a-z, 0-9), begin and end with an alphabet, and contain at least two numbers. If you're still experiencing difficulties, please fill out our short 'Contact Us' form, and one of our consultants will call you at your convenience to assist you with the registration process.

Including both letters and numbers in your password enhances its security and reduces the likelihood of it being guessed or compromised by unauthorized users.

There could be several reasons why you're unable to register your policy:

1- You might have entered your policy number incorrectly. Double-check your policy number(s) using your bill or policy document.

2- There may be a mismatch between the policy number and password. Verify this by matching the last 4 policy digits against the 4 digits provided in the password mailer.

3- The policy you're trying to register might not be available for online registration, such as a medical policy issued by your employer.

4- The policy you're attempting to register may no longer be active or valid.

If you're experiencing difficulties for any reason, please don't hesitate to call us at +962 6 5930912, Sunday to Wednesday from 8:30am to 4:30pm and Thursday from 8:30am to 3:00pm, and we'll assist you in resolving the issue. 

Bancassurance is a partnership or collaboration between a bank and an insurance company, allowing the insurance company to sell its products to the bank's client base.

We are currently partnering with four banks in Jordan, providing their clients with financial and protection solutions. 

Our Partners:

•  Jordan Kuwait Bank
• Arab Jordan Investment Bank
• Jordan Ahli Bank
• Capital Bank of Jordan

Available Products through Our Bancassurance Partners:

1. Savings and investment solutions: to plan for education, retirement, or any other goal. 
2. Term Life Insurance: flexible product for each family’s needs.
3.  Accident and health plans: including personal accident and critical illness.